If you are unhappy with our service, please tell us. Write to My Financial Services Group Limited, 1st Floor, Oak House, Reeds Crescent, Watford, WD24 4QP, email enquiries@mynewbuildmortgage.co.uk, or call 0204 551 2123.
We will acknowledge your complaint and investigate. You will receive a final response, or a holding reply explaining why we need more time, in line with FCA timescales.
If you are not satisfied with our final response, or eight weeks have passed, you may be able to refer the matter to the Financial Ombudsman Service. Details will be included in our correspondence. Visit financial-ombudsman.org.uk.